A 15-minute SLA. A human on the other end.
Our incident response desk is staffed 24×7 across three regions. Enterprise customers reach a senior engineer within 15 minutes; Scale customers within one business hour.
- Bidder (FRA)● Operational
- Bidder (IAD)● Operational
- Bidder (SIN)● Operational
- Bidder (GRU)● Operational
- Reporting API● Operational
- Dashboard● Operational
Enterprise & Scale customers. 15-minute SLA.
Enterprise customers receive a shared Slack Connect channel at onboarding.
Drop-in office hours with our solutions engineering team.
Browse 170+ articles, eight categories.
Activate your seat, connect a DSP or publisher endpoint, and run your first auction in under 30 minutes.
Spec, request/response payloads, ADCOM, SupplyChain Object, GPP/TCF, ad-pod CTV.
Audiences, contextual segments, on-device cohorts, custom signals via the BYOD pipeline.
Pixels, S2S postbacks, attribution windows, MMP integrations, log-level export.
Pre-bid filters, IVT defense, MFA blocking, supply path optimization.
Invoices, payment terms, currencies, tax forms, revenue share calculation.
IAB specs, MRAID 3.0, VAST 4.2 / VMAP, native templates, weight limits.
REST API, OAuth 2.0, webhooks, Prebid adapter, sellers.json automation.
Tell us what's happening.
Include your seat ID or publisher domain if applicable. We will triage based on priority and route to the right engineer.
- · Urgent — 15 min response
- · High — 1 business hour
- · Normal — 4 business hours
- · Low — 1 business day